What information should I include in my support request?

Please provide:

• Order number (if you’ve purchased)
• MT5 build version and broker name
• Detailed description of the issue
• Screenshots or error messages
• Steps you’ve already tried

How long does it take to get a refund?

Refund requests are typically processed within 24 hours. Once approved, funds return to your original payment method within 5-10 business days for credit cards, or 2-5 days for PayPal. See our Refund Policy for complete details.

Can I schedule a call with support?

We primarily provide support via email to maintain detailed records and serve more customers efficiently. For complex technical issues, we may schedule a screen-sharing session via Zoom or TeamViewer. Email us to request a call.

Do you offer installation services?

Our comprehensive documentation guides you through installation step-by-step. If you need hands-on assistance, premium installation services are available for an additional fee. Contact us for pricing.

How do I report a bug or suggest a feature?

We appreciate bug reports and feature suggestions! Email support@quantumedge-trading.com with “Bug Report” or “Feature Request” in the subject line. Include as much detail as possible.